Terms & Conditions

Holidays Budget – Terms and Conditions Overview


Last Updated: May 01, 2025


1. Company Information

Holidays Budget is an online travel platform operated by Sky Travel Ltd and, registered in England under Company Number 14336446. The registered office is located at Suite 10, Hadfield House, Gordon Street, Stockport, England, SK4 1RR.

For customer service assistance, please visit www.holidaysbudget.com or use the live chat function available on the Website.


2. Scope of Services

The Website facilitates access to travel-related information and enables users to book travel services such as flights and hotel accommodations (“Travel Products”) provided by third-party suppliers (“Suppliers”). For certain regions, Holidays Budget also provides customer support in connection with these bookings.


In the case of bundled travel arrangements (e.g., “Bundle & Save”), package holiday booking terms and conditions will additionally apply. These can be accessed through a dedicated link provided during the booking process.


3. Contractual Framework

By completing a booking through the Website, users agree to be bound by both:

  • These Terms and Conditions, and
  • The applicable terms and conditions of the relevant third-party Supplier (e.g., airline or hotel policies).


In the event of any inconsistency, these Terms and Conditions shall prevail.


Each travel product may be subject to distinct terms regarding cancellations, modifications, and other rights. These will be clearly presented during the booking process and are considered an integral part of the agreement.


4. User Responsibilities

By using the Website, you confirm that:

  • You possess the legal capacity to enter into binding agreements (including meeting the minimum age requirement in your jurisdiction).
  • You will use the Website solely for legitimate travel bookings.


Where a booking is made on behalf of multiple individuals, the lead customer is responsible for:

  • Providing accurate information for all passengers,
  • Accepting these Terms on behalf of all parties,
  • Verifying the booking details.
  • Ensuring full payment of the booking and any associated charges.


5. Use of the Website

These Terms govern all interactions with the Website, including uploading content, sharing links, or other engagement. The Website’s operations are aligned with the EU Digital Services Act (Regulation EU 2022/2065), which includes an internal complaint-handling mechanism. More details are available through the Website.


6. Amendments

These Terms may be amended periodically. The latest version will always be indicated at the top of the document. Any updates take effect immediately upon publication. Users are advised to review the Terms before each booking to ensure familiarity with the current version.


RULES WHEN USING OUR WEBSITE


We May Make Changes to Our Website


We may update and modify our Website periodically to reflect updates to our services, meet user needs, and support our business objectives. Where possible, we will provide you with reasonable notice of any significant changes.


We May Suspend or Withdraw Our Website


Our website is provided free of charge.


We do not guarantee that our website, or any content on it, will always be available or uninterrupted. We may suspend, withdraw, or restrict access to all or any part of our website for business or operational reasons. Where possible, we will provide reasonable notice of any such suspension or withdrawal.


Access to our Website depends on internet connectivity and user devices. You acknowledge and agree that we are not liable for any loss you may suffer due to Website unavailability arising from circumstances beyond our reasonable control. This includes, but is not limited to, internet outages, system failures, device malfunctions, viruses, or cyberattacks.


You are responsible for ensuring that you have the necessary equipment (such as a suitable device and a stable internet connection) and for making sure that all individuals accessing our website through your connection are aware of and comply with these terms and any other applicable conditions.


Your Account Details

You warrant that all information provided in connection with your account is true, accurate, current, and complete.


If you choose or are provided with a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential and not disclose it to any third party. You acknowledge and agree that we are not liable for any losses incurred due to your failure to maintain the confidentiality of this information.


We reserve the right to disable any user identification code or password, whether chosen by you or assigned by us, at our sole discretion if, in our reasonable opinion, you have breached any of these terms.


If you become aware of or suspect that someone other than you know your user identification code or password, you must promptly notify us using the contact details provided. If you have saved payment details to your account, you should also immediately contact your payment provider to help mitigate potential losses.


You agree to cooperate fully with any anti-fraud or anti-money laundering checks we may reasonably require.


You are solely responsible for maintaining the security of your account information and password. If you suspect that an unauthorized or fraudulent booking has been made using your payment method through our platform, you must contact our Customer Service team immediately. We accept no responsibility for such incidents.


Links to Other Websites 


Links on our Website to third-party sites are provided for your convenience only. They do not imply our endorsement of the linked content. We have no control over, and are not responsible for, the content or resources on those external sites.


User Content 


Our website may feature content uploaded by users (e.g., forums, reviews), which we do not verify or endorse. Views expressed by users do not reflect our own, and we are not liable for any loss from misuse of these areas. To report inappropriate content, contact us at support@holidaysbudget.com.


Prohibited Uses 


You may only use our website for lawful purposes. You must not use it for illegal, harmful, fraudulent, or abusive activities, transmit malicious code, or overload our systems. Unauthorised access, copying, or disrupting operations is strictly prohibited.


Content Standards


All user contributions must be relevant, lawful, accurate, and respectful. Content must not be offensive, defamatory, misleading, infringe on rights, promote illegal acts, or impersonate others. We reserve the right to determine if content breaches these standards and may refuse to publish it.


Rights You Grant Us 


By uploading content, you grant us a worldwide, royalty-free licence to use, modify, and share it across platforms. You waive moral rights and agree that we may take legal action to protect your or our rights. You can report IP concerns via our reporting form.


Viruses 


We don’t guarantee the Website is virus-free. You’re responsible for using antivirus protection and must not introduce harmful software or attempt to hack or disrupt the Website in any way.


Linking to Our Website 


You may link to our homepage fairly and legally, without implying our endorsement. Linking from sites you don’t own or framing our website is not allowed. We can revoke linking permission at any time.


General Booking Terms 


Details and Price

You must provide accurate booking details. We’ll try to help correct mistakes, but changes (especially to identity-related details) may not be allowed by suppliers. While we aim for accurate pricing, errors can occur. If a pricing error is obvious, we may cancel or amend your booking.


Booking Process

You’ll receive a confirmation email once your booking is complete. Check the details and contact us immediately if anything is wrong. Never use unauthorized payment methods or false identities. All bookings are subject to availability at the time of confirmation.


Payment and Currency

Payment terms vary depending on the Travel Product and will be shown at booking. You may pay online or at the time of travel. Exchange rates and bank fees may apply and rates can vary over time. Refunds are issued to the original payment method unless agreed otherwise. Never retry failed payments without checking with us first. We use strong security measures to protect your personal and payment data.


Travel Preparations 


You are fully responsible for securing all necessary travel documents, insurance, and vaccinations for your trip. Our offering of travel products does not guarantee that travel to a destination is risk-free. You must check for any travel restrictions or warnings before booking and traveling.


Flight Terms 


Airline’s Terms and Conditions

Your booking is subject to the airline's terms and conditions, which can be found on their website. If there's a discrepancy between our terms and the airline's, the airline's terms apply. For questions on specific ticket details, such as cancellations or baggage, contact us.


Booking Process


Once payment is confirmed, you will receive a "Flight Payment Successful" email. Check the details and contact us if there's an error. A "Flight Booking Confirmed" email will follow, including your itinerary and e-receipt. If booking close to your flight date, your ticket will be issued within 72 hours. Your flight ticket will be an e-ticket.


Changing or Cancelling Your Booking


You will be informed about any restrictions on changing or cancelling your ticket during the booking process. If changes are allowed, you can request them via your account or by contacting us. If the airline changes or cancels your flight, the airline's terms apply.


Important Flight Information

We’ll provide check-in times, baggage allowances, and other relevant details, but it’s recommended to check the airline’s website for specifics. Special meal requests or services can be arranged through us. Ensure you allow enough time for check-in and security checks.


Ticket Sequence


Your flight tickets must be used in the order on your itinerary; failure to do so may result in being denied boarding. Check the airline’s policies for further information.


Hotel’s Terms and Conditions 


Your hotel booking is also subject to the specific hotel’s own policies, which are usually available on the hotel’s website. If there is any conflict between the hotel's policies and ours—especially for non-refundable or non-changeable bookings—our terms will take priority. If you have questions about the applicable rules for your stay, you can contact our customer support.


Hotel Booking Process 


  • Confirmation Timing: You'll receive your hotel booking confirmation within the timeframe mentioned during booking—often instantly.
  • Email Confirmation: Once confirmed, an email will be sent and your room is guaranteed.
  • If Not Confirmed: You’ll receive a full refund if your booking cannot be confirmed.
  • Hotel Can’t Find Booking? Don’t worry — hotels may not have your info until closer to the check-in date. If there’s a problem, contact customer support.


Changes, Cancellations, and Upgrades – FAQ


Can I change my booking?

Yes, but it depends on the room type and hotel policy. Some bookings, especially cheaper or non-refundable rooms, cannot be changed.


Can I cancel my booking?

It depends on the type of room you booked. Non-refundable rooms cannot be cancelled, but others may be cancelled with fees, depending on the hotel’s policy.


Can I upgrade my room?

Yes, upgrades are possible, but availability depends on the hotel and room type. You may need to check with customer service for upgrade options.


What should I do before I book?

Review the terms and conditions before booking to understand the rules on changes, cancellations, and upgrades.


What if I’m unsure about my booking?

If you’re unsure, contact customer support to clarify your options before you proceed with changes or cancellations.


What happens if the hotel cancels my booking?

If the hotel cancels or changes your booking, their own terms apply. Customer support will assist you with next steps.


Hotel Ratings


  • Guest Ratings: Our ratings are based on verified reviews from actual users.
  • Star Ratings: These are influenced by a mix of factors:
  • The hotel's own rating (based on local standards).
  • Amenities offered by the hotel.
  • Photos and guest reviews.
  • The price of the hotel.


  • Purpose: The star rating helps give you an idea of the hotel’s standard, but it's important to note that standards can vary between countries.
  • Your Responsibility: You should review all available information (photos, amenities, reviews, etc.) on the hotel’s page to ensure it meets your expectations before booking.


Liability 


Our Responsibility for Loss or Damage:

  • We aim to ensure the information on our website is accurate, but we are not responsible for any loss or damage caused by inaccurate or incomplete information.
  • We do not provide warranties or guarantees regarding the accuracy of the information, except where required by law.


You are responsible for:

  • Incorrect Booking Information: If you provide wrong details (e.g., name, ID, contact info, payment details), you could face issues such as:
  • Not being contacted with important information.
  • Being unable to use travel services like flights, hotel check-ins, or car rentals.
  • Failure to Obtain Required Documents: This includes passports, visas, or vaccinations necessary for travel.
  • If you don't have the proper documentation, you may not be able to use the travel products.
  • Not Having Appropriate Insurance: You are responsible for arranging travel insurance.
  • Failure to Comply with Supplier's Terms: If you don't follow the supplier’s terms and conditions or fail to show up on time for check-ins, boarding, or passport control, you may not be able to use the service.
  • Travel Delays: If you miss a connection (flight, train, bus) due to your own actions, we are not responsible.
  • Payment Issues: Any errors or issues with payments (e.g., duplicate bookings, international payment fees, currency exchange issues) are your responsibility.
  • Unacceptable Behaviour: If your behaviour is deemed unacceptable by the supplier, we are not liable.
  • External Factors: We are not liable for situations beyond our control, such as natural disasters, epidemics, terrorism, war, or government actions.


Commercial Use: Our website is for personal, domestic use only. If used for business purposes, we are not liable for any loss of profits or business.


Breach of Terms:


  • If you fail to comply with the terms:
  • We may suspend or permanently remove your access to our website or services.
  • We may remove any content you’ve uploaded.
  • We can take legal action to recover costs resulting from the breach.
  • We may report you to law enforcement if necessary.


In short, we encourage you to ensure your booking information is accurate and that you follow all necessary guidelines to avoid any issues during your travels.


  • Language: If these terms are translated into other languages, the English version will be the official reference in case of discrepancies.


General Terms:

  1. The terms are between you and the service provider, and no third party can enforce them.
  2. Delaying enforcement of these terms doesn't mean waiving the right to act later.


Essentially, these terms ensure clarity, protection, and the ongoing validity of the agreement.